Library Closure FAQ
The library building is currently closed per the County of Los Angeles "Safer at Home" mandate, which seeks to ensure the health and safety of our community. During this challenging time, we encourage customers to take advantage of all the library resources that can be accessed and enjoyed from home.
How do I contact library staff?
Library staff will be working remotely and will respond to questions emailed to email@example.com within 24 hours.
When are my items due?
Item due dates have been extended until June 1, 2020. No late fees will be charged during the closure.
Can I return my items?
No. Please do not return library materials during the closure. Book returns are locked.
What if my card is blocked?
The Library has taken steps to ensure that customers can access digital resources, including unblocking all cards with fine balances under $200 and changing the expiration dates on all library cards set to expire between January 1, 2020 and April 30, 2020 to May 1, 2020. If you are having trouble accessing a resource, email us.
How can I get a new library card?
The library will issue new cards via email. Adults can get a library card by emailing a completed library card application and a photocopy/scan/photo of their state-issued ID bearing a current address to firstname.lastname@example.org. Parents and guardians should complete applications for children (ages 0 to 12) and teens (ages 13-17) and email them along with a photocopy of the responsible parent/guardian’s state-issued ID.
What resources can I access from home?
Digital resources that can be accessed at any time from any location with an internet connection and a South Pasadena Public Library card include e-books and e-audiobooks, magazines and newspapers, film streaming, language learning, and encyclopedias and databases for research. These resources are conveniently summarized on the library’s website at www.southpasadenaca.gov/onlineresources. The Library will be highlighting these resources in detail on our Facebook page and via email in the coming weeks.