Library Closure FAQ - UPDATED 6/15
The library building is currently closed to the public per the County of Los Angeles "Safer at Home" mandate, which seeks to ensure the health and safety of our community.
Can I check out materials?
Yes, our Library Takeout service is a no-contact check-out/pick-up service that allows you to request materials and pick them up at the Library entrance, Monday through Thursday, 11 a.m. to 7 p.m. and Friday and Saturday, 10 a.m. to 5 p.m. Customers using this service will be required to wear a face covering that covers nose and mouth and abide by physical distancing requirements as defined by the County of Los Angeles Public Health Department. Visit our Library Takeout landing page for details.
How do I contact library staff?
Contact us by email at email@example.com or by phone during Library Takeout hours. Click here for a list of phone numbers.
When are my items due?
During the closure in March/April/May, all item due dates were extended until July 1, 2020. On July 1 the Library implemented automatic renewals for all eligible items. Items will be automatically be renewed up to two times as long as another customer has not placed a hold on the item. To receive email notices about which items were successful auto renewed and which were ineligible, make sure you have a working email address saved in your account. Customers can add or update their email address by logging in to the catalog: www.southpasadenaca.gov/catalog. If you need help, watch our short video tutorial on how to do this.
What about overdue fees?
No late fees will be charged through August 31, 2020.
Can I return my items?
Yes, the exterior book drops are open for returns.
Are the Friends of the Library accepting book donations?
No, at this time there is a hold on accepting book donations. Hang on to them; the Friends will be happy to accept donations again as soon as circumstances allow.
What if my card is blocked?
The Library has taken steps to ensure that customers can access digital resources and place holds, including unblocking all cards with fine balances under $200 and changing the expiration dates on all library cards set to expire between January 1, 2020 and September 30, 2020 to October 1, 2020. We are not accepting fine payments at this time. If you are having trouble accessing a resource, call or email us.
How can I get a new library card?
The library will issue new cards via email. Adults can get a library card by emailing a completed library card application and a photocopy/scan/photo of their state-issued ID bearing a current address to firstname.lastname@example.org. Parents and guardians should complete applications for children (ages 0 to 12) and teens (ages 13-17) and email them along with a photocopy of the responsible parent/guardian’s state-issued ID.
What resources can I access from home?
Digital resources that can be accessed at any time from any location with an internet connection and a South Pasadena Public Library card include e-books and e-audiobooks, magazines and newspapers, film streaming, language learning, and encyclopedias and databases for research. These resources are conveniently summarized on the library’s website at www.southpasadenaca.gov/onlineresources. The Library will be highlighting these resources in detail on our Facebook page and via email in the coming weeks.