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COVID-19/CORONAVIRUS UPDATE:

The City of South Pasadena’s top priority is the health and safety of our community as the situation around the coronavirus continues to evolve. For facility closures, event cancellations, and more information, click here

Waste Collection & Utility Billing

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ATHENS SERVICES
Waste Collection-Recycling-Transfer-Disposal-Street Sweeping

 

Annual Rate Adjustment - Effective July 1, 2019
The operations component of the rates is adjusted based on the percentage change in the Consumer Price Index from April 2018 to April 2019 of 3.34%. The disposal component is adjusted based on the percentage change in the disposal gate fee for residue from the Athens MRF (Mid Valley Landfill) from July 2018 to July 2019 of 3.93%. This year the disposal component of the rates will only be adjusted by the April to April CPI change of 3.34%.

Click her for Schedule for Rate Calculations - Effective July 1, 2019

Rubbish Service

The City of South Pasadena contracts with Athens Services for rubbish service and collection. For customer service, or for information regarding rental bins, hazardous waste disposal, or to request a bulky item pick-up, please call Athens Services at (888) 336-6100.

Holiday schedule: Collection of residential rubbish will delayed by one day on all major holidays. (Memorial Day, July 4th, Labor Day, Thanksgiving-both Thursday and Friday, Christmas and New Year's Day.)

Water/Sewer 

Water/Sewer Rates

2020 Water & Sewer Rate Notification 

On Nov. 1, 2017, the City Council adopted new water and sewer service charges starting on Jan. 1, 2018, to pay for the operation and maintenance of the City's water and sewer systems. The water and sewer charges are scheduled to increase each year in January through December 31, 2022. Learn more about the 2020 Water and Sewer rate increases.

Water/Sewer Billing

South Pasadena water customers will soon be served by a new billing company, Munibilling, after the sudden closure of Fathom (formerly Global Water). The City Council approved the new contract Wednesday, Nov. 20.

There will be no change in the rates charged to customers and no interruption in water service.

South Pasadena operates its own water utility staffed by City employees, but contracts for billing services. We were only notified last week that Fathom was ceasing its business operations at the end of November. It was unfortunate that Fathom chose to wait until the 11th hour to inform us they were closing. However, we were able to quickly find a qualified new vendor. We anticipate a smooth transition as Munibilling steps in.

Water Bill FAQ

Do I have to cancel my autopay with Fathom? 

You do not have to cancel your autopay with Fathom. This information will be automatically cancelled as of November 30, 2019. If your payment was drafted it should transfer to the new system. Please keep proof of payment for your records.

Will my Autopay Automatically Transfer to the new Company?

No, You will have to re-enter your information onto MuniBilling’s platform by phone or online  by clicking here (works best with Google Chrome or Firefox). 

Is my account number the same as Fathom?

No, you will be assigned a new account number with MuniBilling.

How do I access my online account?

You will use your new account number as well as an access code that will appear on your bill.

If you have not yet received your bill, but would like to get this information, contact Munibilling at (877) 583-7933.

What if I already paid my bill?
If you already paid your bill through Fathom your next bill should indicate you’ve paid. If your payment was already sent, via post mail to the Fathom PO Box, they will sent back to the return address. If for any reason the balance does not show paid on your next bill, please hang on to your proof of payment.

Note: As a result of this transition, no late penalties will be assessed for 30 days.
 
I haven’t received my bill. I don’t want my water to be shutoff. 
There will be no water shutoffs through the end of the calendar year as the City transitions to the new billing company.    

Where should I pay my bill?
Payments can be made by calling Munibilling at (877) 556-7929, online or by mailing.

You may now send water bill payments to the address listed below. This change is to ensure all payments are processed in a timely manner.

If you have any questions about this change, please call (626) 403-7250

City of South Pasadena
P.O. Box 399328
San Francisco, CA
94139-9328 

 

Who do I call with questions about my bill?                                                                                          MuniBilling will handle customer care, they can be reached by phone at (877)583 -7933

For water emergencies after hours or on holidays, please call South Pasadena Police Department Dispatch at (626) 403-7297.

 

 

Low Income Program Application

2019-20 Rubbish and Water Low-Income Program Application

Temporary Rubbish Exemption application

Water Meter Service Application

Helpful Utility Links:

Athens Services
(888) 336-6100
Southern California Edison
(800) 655-4555 
Munibilling
(877) 583-7933
Southern California Gas Co. 
(800) 427-2200



 

 

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