Communications

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 Communications Division

The South Pasadena Police Communications Division is the primary answering point for all 9-1-1 emergency calls and non-emergency calls, and is responsible for the dispatching of police services. Communications is overseen by the Support Services Division and are assigned to each patrol shift. There are eight Full-time Communications positions. 

The South Pasadena Police Communications Division accepts and processes an average of 6,300 9-1-1 calls per year and over 60,500 non-emergency calls per year. In 2012, Communications also dispatched 31,216 calls for a field service response. 

Dispatch Center The Communications Division is the critical link between community members calling in for assistance and the Police Officers in the field. When you contact the Communications Division, you will speak with a highly trained Public Safety Dispatcher, whose mission is to provide the highest level of quality service. They are in constant contact with police field personnel and are responsible for the deployment and coordination of resources for both emergency and non-emergency requests for assistance.

The Communications Division operates with state-of-the-art equipment, including a computer aided dispatch system, intelligent 9-1-1 phone workstations which include language translation services. This service allows dispatchers to participate in a three-way conference call with a translator, agency member of the Interagency Communications Interoperability System (ICIS) radio network with the ability to communicate with other police agencies throughout Los Angeles County. South Pasadena is a UHF, trunked radio system operating in the UHF (450-512 Mhz) band 

PLEASE Remember to use the 911 system for emergency calls only! For non-emergency calls, phone (626) 403-7270. The on-duty Watch Commander can be reached at (626) 403-7265

 

 

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