EFFECTIVE MARCH 16 - The City is suspending service disconnections for nonpayment and waiving late fees due to the coronavirus.
o Water is safe to drink and there is plenty of water available
o Service requests can be submitted by phone (626-403-7370) or email (PWServiceRequest@southpasadenaca.gov).
o Water Staff continue to provide standby services after hours and on weekends.
The Water Division is responsible for the production, treatment and distribution of potable water to the residents and businesses of the City.
2020 Water & Sewer Rate Notification
On Nov. 1, 2017, the City Council adopted new water and sewer service charges starting on Jan. 1, 2018, to pay for the operation and maintenance of the City's water and sewer systems. The water and sewer charges are scheduled to increase each year in January through December 31, 2022. Learn more about the 2020 Water and Sewer rate increases.
Water Bill Updates
South Pasadena water customers will soon be served by a new billing company, Munibilling, after the sudden closure of Fathom (formerly Global Water). The City Council approved the new contract Wednesday, Nov. 20.
There will be no change in the rates charged to customers and no interruption in water service.
South Pasadena operates its own water utility staffed by City employees, but contracts for billing services. We were only notified last week that Fathom was ceasing its business operations at the end of November. It was unfortunate that Fathom chose to wait until the 11th hour to inform us they were closing. However, we were able to quickly find a qualified new vendor.
We anticipate a smooth transition as Munibilling steps in. However, during the transition, we are asking water customers to take the following actions:
- Do not pay Fathom for any due or overdue bills. Instead pay the City directly, either by check or credit card
- Payments can be made by mailing a check to South Pasadena City Hall attn. Finance Department, 1414 Mission St. South Pasadena 91030, or in person at City Hall (checks and credit cards accepted).
- Cancel all automated payments to Fathom immediately.
Please be patient as there may be delays in receiving your bill. The City will work with customers on payment deadlines if there are delays during the transition.
You will receive further updates by mail and other outreach methods with information on making future payments through Munibilling.
For water emergencies after hours or on holidays, please call South Pasadena Police Department Dispatch at (626) 403-7297.
Water Quality Report/Consumer Confidence Report (CCRs)
Should you be experiencing cloudy or discolored water below is a letter and troubleshooting guide with additional information.
City of South Pasadena 2015 Urban Water Management Plan
The City of South Pasadena is has adopted the 2015 Urban Water Management Plan (UWMP) in compliance with Urban Water Management Planning Act, California Water Code Sections 10608 through 10656. Click here to view the 2015 Urban Water Management Plan
For Water Conservation tips, please visit our Environmental Programs page.
To report water waste, please email us at email@example.com, and include as much information as possible. Pictures are helpful.