The City of South Pasadena’s top priority is the health and safety of our community as the situation around the coronavirus continues to evolve. For facility closures, event cancellations, and more information, click here

Request a Public Accommodation for a City Event or Program

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Request a Reasonable Modification
To complete and submit the City of South Pasadena's ADA Reasonable Accommodation Request Form, click here and email the completed form to, or call (626) 403-7312. Forms are also available at City Hall, located at 1414 Mission Street, South Pasadena, CA 91030.

If you have any questions, please contact:
Michael Casalou
Human Resources Manager
City of South Pasadena
1414 Mission Street
South Pasadena, CA 91030
Tel: (626) 403-7312

The Human Resources Manager serves as the City ADA Coordinator.

City of South Pasadena's Policy and Grievance Procedure under The Americans with Disabilities Act

In accordance with the requirements of Title II of The Americans with Disabilities Act (ADA), the City of South Pasadena (City) does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. 

Employment The City does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission (EEOC) under Title I of the ADA.

Effective Communication Upon request, the City will provide reasonable and appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the City programs, services and activities, including qualified sign language interpreters, documents in large print or Braille, and other ways of making information and communications accessible to people who have speech, hearing or vision impairments.

Modifications to Policies and Procedures
The City will make all reasonable accommodations/modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed anywhere individual members of the public without disabilities are permitted, even where pets are generally prohibited. 

Note: the City has the right to exclude any service animal from the premises if the animal is out of control and the handler does not take effective action to control it, or if the animal is not housebroken.

Anyone who requires an auxiliary aid or service for effective communication, or who requires a modification of policies or procedures to participate in a City program, service or activity, should contact the ADA Coordinator by phone, mailing, or in person as soon as possible but no later than 4 business days before the scheduled event.

The ADA does not require the City to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden. The City will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy. Any complaints that a program, service or activity of the City is not accessible to persons with disabilities should be directed to ADA Coordinator. This document will be made available in alternative formats as a reasonable accommodation upon request.

Grievance Procedure

It is the policy of the City of South Pasadena (the City) not to discriminate on the basis of disability. Any person who believes she or he has been subjected to discrimination on the basis of disability may file a grievance under this procedure. It is against the law for the City to retaliate against anyone who files a grievance or cooperates in the investigation of a grievance. Persons having a grievance are encouraged to first contact, by telephone or in person, the ADA Coordinator to attempt to informally resolve the grievance. If this does not yield a satisfactory resolution, an ADA Grievance Form may be filed.

  • The grievance should be made in writing using the ADA Grievance Form and filed with the ADA Coordinator no later than 60 calendar days after the alleged violation. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for the grievant upon request.
  • The grievance must contain the following:
    1. Name, address, and telephone number of the person filing the grievance, and the name, address, and telephone number of the person affected by the alleged discrimination (if different).
  • 2. A statement of the problem or action alleged to be discriminatory, as much background (time, place, photographs, etc.) as possible, including witness names and contact information.
    3. A statement of remedy or relief being sought.
  • Within 15 calendar days after receipt of the grievance, the ADA Coordinator will meet with the grievant to discuss the grievance and possible resolutions. Within 15 calendar days after the meeting, the ADA Coordinator will respond in writing explaining the City’s position and to offer options for substantive resolution of the complaint. Where appropriate, responses will be provided in a format accessible to the grievant.
  • Reconsideration of the determination of the ADA Coordinator may be made in instances where the person is dissatisfied with the resolution of the grievance. A request for reconsideration must be made in writing to the City Manager within 15 calendar days after the issuance of the written determination. Within 15 calendar days after receipt of the request for reconsideration, the City Manager (or designee) will meet with the grievant to discuss the grievance and possible resolutions. Within 15 calendar days after the meeting, the City Manager (or designee) will respond in writing or, where appropriate, in a format accessible to the grievant, with a final resolution of the grievance.