Waste Collection & Utility Billing
Athens Services
The City of South Pasadena contracts with Athens Services for waste collection services. For customer service, information regarding rental bins, or to request a bulky item pick-up, please call Athens Services at (888) 336-6100.
Holiday Schedule: Collection of residential rubbish will be delayed by one day on all major holidays. (Memorial Day, July 4th, Labor Day, Thanksgiving-both Thursday and Friday, Christmas and New Year's Day.)
SB1383 Rate Adjustment
On December 18, 2024, City Council approved a rate adjustment for solid waste services to accommodate compliance with State law, including Senate Bill (SB) 1383, the Short-Lived Climate Pollutant Reduction Act, which requires the City to provide organic waste services. On July 16, 2025, City Council approved an amendment to the waste agreement to add a third waste stream (recyclable materials) for further compliance with SB 1383 without any immediate increases to rates. The updated rate schedule, effective August 1, 2025, includes the same rates as approved in December with additional recycling services effective in August.
Athens Schedule of Rates(PDF, 226KB) - Effective August 1, 2025
Annual Rate Adjustment
Waste collection rates are typically adjusted each year on July 1 to account for rising operational costs. However, as a result of recent contract negotiations between the City and Athens Services, the annual rate adjustments scheduled for July 1, 2025, and July 1, 2026, have been waived. This means customers will see no changes to their current waste collection rates until the next scheduled adjustment on July 1, 2027. Rates may change if current services are changed.
Water/Sewer
On Nov. 1, 2017, the City Council adopted new water and sewer service charges starting on Jan. 1, 2018, to pay for the operation and maintenance of the City's water and sewer systems. The water and sewer charges are scheduled to increase each year in January through December 31, 2022. Learn more about the Water and Sewer rate increases.
South Pasadena water customers are being served by a billing company, Munibilling. South Pasadena operates its own water utility staffed by City employees, but contracts for billing services.
Water Billing FAQ
How do I open or close an account?
MuniBilling will be able to assist with this service, please call (877) 583-7933.
Who do I call with questions about my bill?
MuniBilling will also handle customer care, they can be reached by phone at (877) 583-7933.
How do I access my online account?
You will use your account number as well as an access code that will appear on your bill. If you have not yet received your bill, but would like to get this information, contact Munibilling at (877) 583-7933.
Where should I pay my bill?
Payments can be made by calling the automated payment line at (877) 556-7929, online, or by mail.
You may send water bill payments to the address listed below. This will ensure all payments are processed in a timely manner.
City of South Pasadena
P.O. Box 60565
City of Industry, CA 91716-0565
Who do I contact for water emergencies?
For water emergencies after hours or on holidays, please call South Pasadena Police Department Dispatch at (626) 403-7297.
Utility Related Applications
Helpful Utility Links